Privacy Policy

Privacy Policy - 9am HOME

This Privacy Policy describes how 9am HOME collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.9amhome.com or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

  • Information We Collect Directly from You: We collect information directly from you when you use our Services, e.g. when you make a purchase. This may include:
    • Basic contact details including your name, address, phone number, and email.
    • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
    • Account information including your username, password, security questions.
    • Shopping information including the items you view, put in your cart or add to your wishlist.
    • Customer support information including the information you choose to include in communications with us, e.g. when sending a message through the Services.
  • Information We Collect through Cookies: We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include:
    • Device information, such as your web browser type, version and settings, device type and settings, operating system, unique identifiers, and crash data.
    • Usage information, such as the frequency of use, pages visited, search terms entered, and interactions with ads.
    • Location information, such as your approximate location inferred from your IP address.
  • Information We Obtain from Third Parties: We may receive information about you from third parties, such as service providers and partners, who help us run our business and deliver services.

How We Use Your Personal Information

We use your personal information for purposes such as:

  • Providing, operating, and improving our services.
  • Processing payments and fulfilling orders.
  • Communicating with you, including sending updates, offers, and promotional messages.
  • Analyzing use of the Services to improve user experience and optimize our platform.
  • Preventing fraud, enforcing policies, and complying with applicable law.

How We Disclose Personal Information

We may disclose personal information we collect to third parties, such as:

  • Vendors and Service Providers: For example, payment processors, shipping companies, IT support, analytics providers, and marketing partners.
  • Legal Authorities: If required by law or to protect our rights, property, or safety, and that of our users or others.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as:

  • The right to access, correct, or delete your personal information.
  • The right to object to or restrict certain processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to data portability.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Security

We use reasonable security measures to protect your personal information, but no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Contact

If you have questions about this Privacy Policy or our practices, you can contact us at:

9am HOME
Email: support@9amhome.com