Frequently Asked Questions

Yes! You are welcome to visit our showroom in Sydney:
📍 Kelly's Office Furniture, 824 Pittwater Rd, Dee Why, NSW 2099

Not at this moment. We currently only offer our standard predefined sizes. However, you can mix and match different desktop finishes and frame colors within the same desk models. If you have specific setup needs, please reach out via our Live Chat or email us at support@9amhome.com.

Generally, dual-motor standing desks offer higher weight capacities, superior stability, and a broader height adjustment range compared to single-motor desks. All 9am HOME standing desks come equipped with our proprietary dual-motor system, ensuring ultra-smooth movement, rock-solid stability, and a weight capacity exceeding 125kg. You can purchase any of our desks with complete confidence.

Simply start by picking your favorite desktop finish and matching it with your preferred frame design! To help you find your ideal setup, check out our Buyer's Guide for step-by-step recommendations.

Yes! If you are outfitting an office space or purchasing in bulk, please contact us through our Bulk Orders page to receive our best project pricing and tailored business support.

We accept all major payment methods for your convenience. Visa, MasterCard, American Express, Apple Pay, PayPal, Google Pay, AfterPay, and Zip Pay.

Yes, you can change your shipping address before the order is shipped. Please contact our customer service as soon as possible with your order number and new shipping address.

Yes, you can track your order using the tracking number provided in your shipping confirmation email. You can also log into your account on our website to view the tracking information.

If your desk is not delivered on time, please contact our customer service team with your order number. We will check the status of your shipment and provide you with an update.

On the Thank You page: Click the download invoice link after completing your checkout.Via your Account/Order Page: Log into your account, locate your specific order on the Order Page, and click the Invoice button to download it at any time.

9am HOME offers a simple flat-rate shipping structure based on product type. Please note that the higher flat rate will apply if you order multiple types of products. Shipping fees for multiple desks/chairs will be calculated at checkout. Please see our full Shipping Policy.

Your order will be shipped from our warehouse in New South Wales. In-stock items will be dispatchedwithin 1-5 business days, excluding weekends and public holidays. The delivery time will vary based on your location.  
(Warehouse Address:1 Kirby Place , Bankstown Aerodrome NSW 2200)

Yes, you can change your shipping address before the order is shipped. Please contact our customer service as soon as possible with your order number and new shipping address.

Yes, you can track your order using the tracking number provided in your shipping confirmation email. You can also log into your account on our website to view the tracking information.

If the return is due to a defect or error on our part, we will cover the return shipping cost. For returns due to personal preference or change of mind, the customer is responsible for the return shipping cost.

If you received a damaged desk, please contact our customer service within 7 days of delivery. Provide your order number and photos of the damage. We will arrange for a replacement or refund, depending on your preference.

Yes, we have a 30-day return policy. If you are not satisfied with the desk, you can return it within 30 days for a full refund, provided it is in original condition. Please view our full Return Policy here.

Repair requests are typically processed within 5-7 business days. Once approved, we will arrange for the necessary repairs or send out replacement parts as soon as possible.

To cancel your order before it is shipped, please contact our customer service with your order number. We will process the cancellation and issue a full refund if the order has not been shipped yet.

Of course. We want your new setup to feel completely right in your space. If you decide that a different frame finish, desktop size, or even a different chair altogether would suit your room better, our team is happy to help you arrange a seamless swap.

Simply drop us an email at support@9amhome.com within 30 days of delivery, and we will walk you through the exchange process. You can also review our complete Return Policy for further details on eligibility and logistics.

We provide a comprehensive warranty on all products sold by 9amHOME.

We offer an impressive up to 10-Year Warranty on our core range of standing desk frames, motors, dual-motor electronic components, ergonomic chairs, and monitor arms. For accessories and non-electronic components, a 1-Year Warranty applies.

During the warranty period, we will repair or replace any parts necessary to correct defects in materials or workmanship as well as defects affecting the normal function or operation of your product. Please view the Warrenty Policy.

Yes, the desk comes with detailed assembly instructions and all the necessary hardware for easy setup.

The desk comes with detailed assembly instructions and all necessary tools. Simply follow the step-by-step guide included in the package. If you need further assistance, you can watch our assembly video on our website or contact our support team.

For further issues or to request replacement parts, please contact our customer service team at support@9amhome.com. They will assist you with any questions or concerns you may have.

No additional tools are required. All necessary tools, such as an Allen wrench and screws, are included in the package.

Yes, the desk comes with a detailed instruction manual. It's important to follow each step carefully and ensure all parts are secured tightly. Additionally, check for any specific notes or tips provided in the manual to ensure proper assembly.